Shipping & Information
Packaging & Ingredients:
Aster & Bay is a modern apothecary run by a husband & wife team in Edinburgh, Scotland. We make everything with our own hands, with the highest-quality natural ingredients we can find. Small batch products ensure freshness and quality.
We prefer to package our products in glass based on the belief that pure botanical elixirs should not be contained in synthetic [plastic] bottles. And although glass packaging makes shipping slightly more expensive, the glass apothecary bottles we use are both reusable and recyclable.
The colour, texture, and scent of our products reflect the original plant material and therefore may vary slightly from batch to batch. This is completely normal and we consider this to be part of the magic that comes with working with botanical ingredients.
Please email us with any questions or comments at firstname.lastname@example.org.
We accept Paypal, Amazon Payments, Visa and Mastercard.
Orders placed by our UK and EU customers will ship from our Edinburgh studio.
Orders are processed and shipped within 3-4 working days. We do our best to keep our website up to date with products that are in stock, but occasionally an item may be temporarily out of stock, in which case we will notify you by email.
Orders are shipped with Royal Mail. You will receive a tracking number with your shipping confirmation.
If your item is not received or is received damaged or opened, please speak with a Royal Mail representative right away. They can advise you on how to proceed. If the situation is not resolved, please contact us and send everything back. Photographic evidence is very helpful in these situations.
Once international orders are shipped, it may take up to a week for the tracking information to update, and up to four weeks to be delivered, depending on the country and customs process.
Returns & Exchanges:
Orders can only be cancelled or modified if they have not yet shipped.
Due to the handmade nature of our products, we cannot accept returns. However, if you are not completely satisfied with your product, please contact us right away, as we do offer exchanges, replacements, and returns for store credit. We want to make sure your experience is a great one!
Additional Policies and FAQs:
Please be aware of any skin allergies you may have before using our products. If you have a history of sensitivities or allergies, it is a good idea to perform a skin test first.
If you are pregnant or breastfeeding, please consult your physician before using any products containing essential oils, as there are many herbs and essential oils that are not recommended for use by pregnant and nursing women, infants, and children.
Our products and the information on these pages are not intended to treat, cure, prevent, or diagnose any medical condition and are not a substitute for the medical advice of a trained physician.
Please direct wholesale inquiries to email@example.com.